Disney World guests got stuck on Skyliner gondolas for hours Saturday night.
Riders on Disney’s new Skyliner aerial cable car system were stranded for three hours Saturday night after gondolas became stuck in the air, according to witnesses and social media posts.
Passengers reported being suspended in the gondolas 30 feet off the ground for three hours while firefighters worked their way up to evacuate the cable car.
Stranded riders tweeted photos of gondolas that crashed into each other and complained that officials were not communicating what was going on.
Disney confirmed in a statement Sunday morning that there was an issue and its new gondola ride would be closed indefinitely after it experienced “unexpected downtime” Saturday.
The transport system, which connects Epcot and Disney’s Hollywood Studios with four Disney World resorts, opened just a week ago. It was not immediately clear what caused the incident.
Photos and videos posted on social media show crews rescuing trapped passengers from the cable cars, which travel 11 mph and at their highest get to 90 feet above the ground. The 300 cabins, each with a capacity for 10 passengers) do not have air conditioning.
The transport system, which was created to move guests between Disney’s hotels and resorts to Hollywood Studios and Epcot, opened just a week ago.
Disney said in a release that one of the three Disney Skyliner routes experienced an unexpected downtime Saturday evening.
According to Time.com.